Cited answers
Every response is grounded in the exact source paragraph and document reference — members can open the source in one click.
Accounting · Saudi Arabia Flagship engagement
Professional-standards assistant
A conversational assistant over the full professional library of a national accounting body — cited answers in Arabic and English, grounded in the source paragraph, never invented.
AR + EN full corpus, both languages
100% answers carry a source citation
Seconds to the right standard, not a lookup chain
0 hallucinated standards — out-of-scope is refused
The challenge
What was in the way.
- Members hunted through standards, circulars, and guidance by hand — a manual lookup chain that could take the better part of an hour.
- Routine reference questions loaded the support team and slowed responses to genuinely hard queries.
- A general-purpose chatbot was not an option — answers about professional standards cannot be approximately right.
What we built
The system, in brief.
Adaptive profiles
The assistant captures role
Action taking
Beyond answering — it drafts memos
Scope guardrail
Domain-bound by design; it refuses out-of-scope questions and unsupported claims instead of guessing.
Analyst feedback loop
Reviewer ratings continuously tune retrieval and answer quality.
Outcomes
What changed.
- Members reach the right standard or circular in seconds instead of a manual lookup chain.
- Support load for routine reference questions dropped; specialists handle the hard cases.
- Engagement on the member portal rose after launch.
- Every answer is auditable to its source — no invented standards, in either language.
Client referenced by sector and country · detailed references on request